FREQUENTLY ASKED QUESTIONS
Shipping & Delivery
At Polkadot Official Bars, we prioritize ensuring your orders reach you promptly and securely. We offer shipping services through USPS, FedEx, and UPS to provide you with flexibility and convenience. Here's what you need to know about our shipping process:
Order Processing:
- Once your order is placed, please allow 2-3 hours for processing before shipment.
- You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Options:
- We utilize USPS, FedEx, and UPS services for domestic and international deliveries.
- Choose from standard, expedited, or express shipping options at checkout based on your needs.
Delivery Times:
- Delivery times may vary based on your location and the shipping method selected.
- Estimated delivery times will be provided during checkout for your reference.
Tracking Your Order:
- Keep track of your order's journey with the tracking information provided in your confirmation email.
- Use the respective carrier's online tracking system to monitor the status of your delivery.
We strive to make your shipping experience as smooth as possible. Thank you for choosing Polkadot Official Bars for your indulgent cravings.
How Can I Return an Item?
At Polkadot Chocolate, we want to ensure your satisfaction with every purchase. If for any reason you need to return an item, follow these simple steps for a smooth return process:
Initiating a Return:
- Contact our customer support team at support@polkadotofficialbars.com within 14 days of receiving your order to request a return.
- Provide your order number, details of the item you wish to return, and the reason for the return.
Return Eligibility:
3. Items must be in their original packaging, unused, and in the same condition as received to be eligible for return.
4. Perishable items, such as chocolate bars, must be returned within the specified timeframe to maintain freshness.
Return Authorization:
5. Once your return request is approved, you will receive instructions on how to proceed with the return.
6. Our team will provide you with a return shipping label or address for sending back the item.
Return Shipment:
7. Pack the item securely in a box to prevent damage during transit.
8. Affix the provided return label or write the return address clearly on the package.
9. Ship the package back to us using a reliable shipping service.
Refund Process:
10. Once the returned item is received and inspected, we will process your refund within a certain number of days.
11. Refunds will be issued to the original payment method used for the purchase.
Purchasing your favorite Polkadot Chocolate Bars is easy and convenient with our flexible payment options. Here's a guide on how you can pay for your orders using Zelle Pay, Cash App, and Apple Pay.
At Polkadot Official Bars, we offer shipping services to all states in the United States to ensure that you can enjoy our delightful treats wherever you are.